Defensive Driving License, Online Defensive Driving Course, Insurance Discount

GENERAL INFORMATION

TROUBLESHOOTING

CERTIFICATE DELIVERY

PAYMENT INFORMATION

POLICIES AND PROCEDURES

DRIVING RECORDS

INSURANCE DISCOUNTS

1. What do I need for the course?

You will need you driver’s license and the vehicle registration paperwork for the vehicle you registered with. Information on these two documents will help you answer personal questions throughout the course.

2. Am I eligible to take Defensive Driving?

The court that you received your citation from must give you permission to take Defensive Driving to remove the citation. Please contact the court prior to signing up. You are only allowed to take Defensive Driving once ever twelve (12) months to remove a citation. Exceptions are granted by the courts, so make sure you ask.

3. How long is this course?

The course length is 6 hours.

4. Is there a time limit to complete this course?

The course must be completed within 180 days of registration.

5. How do you select the questions that I will be asked on a quiz?

Quiz questions are pulled randomly from a pool of questions derived from the videos you watch.

6. How long is the final exam?

The final exam is twenty (20) questions long. You will need to make a 70 percent or greater to pass the course and receive your certificate.

7. What will happen if I fail the final exam?

You are allowed to take the final three (3) times before you are required to retake the class from the beginning. Don’t worry, if you pay attention to the class, you will do fine.

8. Is your website secure?

Our website was constructed with top of the line security. It is our goal to protect everyone that uses or visits our website. We process payments securely through Authorize.net. All credit card information is deleted immediately after successful transaction. This is an added security feature designed to protect our customers.

9. The pages on your site are not loading.

This type of problem is usually caused by your Internet Provider. You may want to disconnect your internet connection and log back in. If you continue to experience problems, we recommend disconnecting and returning at a later time to complete the course when internet use is not as heavy. If you are still having problems, you may call customer support at 1-866-777-9366.

10. Do I need any special software to take this course?

You do not need any special software to use our course. All you need is an internet connection and a flash video player which you can download on the support page.

11. Do I need to save my work?

No, we do that for you. Your work is automatically saved as you complete a page of instruction. If you log off or your computer disconnects, when you log back in, you will be directed to the last complete page.

12. I forgot my password. How can I find out what it is?

Two ways to fix this

Go to the Home page and click the “forgot my password” link in the login box; or
Give us a call at 1-866-777-9366 and we will get you on your way.

13. What certificate delivery options do I have?

We offer six (6) different delivery options

Standard USPS first class mail…..Included in price (free)
Overnight AM Delivery (by noon) – $25.00
Overnight PM Delivery (by 7 pm) – $20.00
Two-Day Delivery (two business days by 7 pm) – $15.00
Three-Day Delivery (three business days by 7 pm) – $10.00
Saturday Delivery – $35.00

All courses must be completed by 3:00 pm (CST) on business days. For courses completed after 3:00 pm (CST) on Friday, on weekends or holidays, time is calculated from the next business day.

14. How long does it take for my certificate to be delivered?

All certificates are processed daily if completed by 3 pm. All certificated completed after 3 pm will be processed the next business day. USPS delivery of standard first class mail can take up to 5 days. Please contact us if you have not received your certificate within seven (7) days of completion. The State of Texas allows course providers up to 21 days to deliver, but we think that is just too long.

15. My certificate is due today. Can I still take your course?

Please contact your court for this information to avoid taking this course and not receiving credit from the court.

16. Do you send my certificate directly to the court?

By law, all certificates are delivered to you. The certificate is sent to the address that you registered with. Please contact us if your address needs to be changed.

17. I need another copy of my certificate. How can I get one?

If you have lost your certificate or it contains incorrect information, you may contact a customer support representative at 1-866-777-9366 to request a certificate reprint. By law, all reprints will cost $10.

18. How do I make my payment?

You may make your payment online by using a credit or bank debit card, a personal check, or e check through our secure server. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at 1-866-777-9366 to make your payment over the phone. You may also submit your payment by mailing in a personal check or money order to our corporate office. Please make check payable to Defensive Driving Solutions and mail to:

Defensive Driving Solutions
32899 Smithson Valley Rd
Bulverde, TX 78163

19. What credit cards do you accept? Can I use my debit card?

We accept Visa, MasterCard, American Express, Discover and all debit cards.

20. What if I do not want to enter my credit card number online?

You may submit payment by mailing a check or money order to our office. Please make your check or money order payable to Defensive Driving Solutions and send to:

Defensive Driving Solutions
32899 Smithson Valley Rd
Bulverde, TX 78163

21. What is the course completion policy?

You must complete all phases of the approved curriculum in order to receive a certificate of completion. The school is prohibited from issuing a certificate of completion if the student has not met all the requirements for course completion and a student shall not accept a certificate under such circumstances.

22. What is the course cancellation/refund policy?

STUDENT may cancel the COURSE within 72 hours from time of registration for a full refund, provided that STUDENT has NOT failed or completed any portion of the COURSE. If STUDENT cancels the COURSE after 72 hours, a twenty dollar ($20.00) cancelation fee will be deducted from the refund. To cancel the COURSE, the STUDENT must request a refund by contacting customer service. Upon cancellation, the refund will be processed within fifteen (15) days. NO refund will be given to any STUDENT requesting a refund more than 168 hours from time of registration or who have completed or failed any portion of the course.

23. What is the testing and grading policy?

STUDENTS are responsible for completing the course material and passing the final exam. The COURSE will have questions relating to the material that are spread through the COURSE. The final exam will consist of 20 questions and a minimum passing grade of 70 percent will be required in order to receive a certificate of course completion. STUDENTS will receive a total of three attempts to secure the minimum passing grade requirement. In the event of three failed attempts, STUDENTS will be prevented from completing the COURSE. Therefore, a review of the course material is recommended prior to taking the final exam. STUDENTS will also be asked 20 personal validation questions based on driver’s license and license plate information they entered during the registration process. If a STUDENT misses a total of 7 personal validation questions, then STUDENT will be prevented from completing the COURSE.

24. What is the operation and conduct policy?

The STUDENT agrees that HE/SHE, and not any other person, will study the material in its entirety and complete the course questions and the final exam. It is ILLEGAL to attempt to circumvent this online state-approved course or provide false information. If the COURSE PROVIDER discovers that the STUDENT has willfully misrepresented himself or has cheated, the STUDENT will be stopped from taking the course with no refund of the registration fees. In addition, the STUDENT may be prosecuted for perjury and other criminal acts which are punishable by law.

25. Can I order my driving record here?

Yes, all you have to do is go to the support page and down load the driving record application. Then follow the directions.

26. How much does it cost for a driving record?

A driving record will cost $25.

27. How long does it take to receive my driving record?

On average it takes 20-25 days from the time we receive your application. Delivery depends on status of DPS and how backlogged they are. It can take four to six weeks if you request it through DPS.

28. Will the driving record be shipped to the court?

No, the driving record will be shipped directly to you. The address you put on the application is the address it will be shipped to. The court will not except a driving record sent to them.

29. What can I do to get an insurance discount?

30. Can I take defensive driving to remove a ticket even after completing the course for insurance discount?

Yes, you are allowed to take the course every 12 months to remove a citation. Take the course for educational or insurance discount purposes does not count against you.

31. After completing the course, how do I obtain the insurance discount?

Upon completion of the course, a certificate will be mailed directly to you. Take this certificate and mail it to your insurance provider. It may take 3-4 weeks for the insurance company to process it.

32. How do I find out if my insurance provider offers a discount?

We recommend that you look online or call your provider.

FAQ’s